Privacy Policy

1. Introduction

ScriptMint Solutions Pvt Ltd ("we", "our", "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our websites, software products, and related services.

By using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, postal address
• Account Information: Username, password, and security credentials
• Business Information: Company name, job title, business address
• Payment Information: Billing address, payment card details (processed securely by third-party providers)
• Communication Data: Messages, feedback, and correspondence with our team

2.2 Usage Information

We automatically collect certain information when you use our services:

• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Access times, pages viewed, clicks, and navigation paths
• Cookies and Tracking: Information collected through cookies, pixels, and similar technologies
• Performance Data: Application usage statistics, error reports, and diagnostic information

2.3 Information from Third Parties

We may receive information about you from third parties such as business partners, analytics providers, and payment processors. This information is used to supplement the data we collect directly.

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Service Delivery

• Provide, operate, and maintain our services
• Process transactions and send related information
• Manage user accounts and provide customer support
• Send technical notices, updates, and security alerts

3.2 Service Improvement

• Analyze usage patterns to improve our services
• Develop new features and functionality
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues

3.3 Communication

• Respond to inquiries and provide customer service
• Send marketing and promotional communications (with consent)
• Provide updates about our products and services
• Request feedback and conduct surveys

3.4 Legal and Security

• Comply with legal obligations and regulatory requirements
• Protect against fraud, abuse, and security threats
• Enforce our terms and conditions
• Resolve disputes and troubleshoot problems

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as hosting, payment processing, analytics, and customer support. These providers are bound by contractual obligations to keep information confidential and secure.

4.2 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

4.3 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 With Your Consent

We may share information with third parties when you have given us explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Employee training on data protection and security
• Secure data centers with physical access controls
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The nature and sensitivity of the information
• Our ongoing relationship with you
• Legal and regulatory requirements
• Potential risk of harm from unauthorized use or disclosure
• Legitimate business purposes

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

7. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights:

7.1 Access and Portability

You have the right to request access to your personal information and receive a copy in a structured, commonly used format.

7.2 Correction and Update

You can update or correct your personal information through your account settings or by contacting us directly.

7.3 Deletion

You can request deletion of your personal information, subject to certain legal exceptions such as compliance with legal obligations or completion of transactions.

7.4 Opt-Out

You can opt out of marketing communications by following the unsubscribe instructions in our emails or adjusting your communication preferences in your account settings.

7.5 Restriction and Objection

You may request restriction of processing or object to certain uses of your personal information.

To exercise these rights, please contact us at hello@scriptmintsolution.com. We will respond to your request within a reasonable timeframe as required by applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information and improve our services. Types of cookies we use include:

8.1 Essential Cookies

Required for basic website functionality, authentication, and security. These cannot be disabled.

8.2 Analytical Cookies

Help us understand how visitors interact with our website by collecting anonymous information about usage patterns.

8.3 Functional Cookies

Remember your preferences and settings to provide enhanced, personalized features.

8.4 Marketing Cookies

Track your activity across websites to deliver relevant advertisements and measure campaign effectiveness.

You can control cookies through your browser settings. Note that disabling certain cookies may limit functionality of our services.

9. Third-Party Services and Links

Our services may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

We may integrate with third-party services such as payment processors, analytics providers, and communication platforms. These integrations are governed by the respective third parties' privacy policies.

10. Children's Privacy

Our services are not intended for children under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

For our school ERP solutions, student data is collected and managed by educational institutions in accordance with applicable educational privacy laws such as FERPA, COPPA, and similar regulations.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from the laws of your country.

When we transfer information internationally, we implement appropriate safeguards such as standard contractual clauses, data processing agreements, and other legally recognized transfer mechanisms to protect your information.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by us
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at hello@scriptmintsolution.com. We will verify your identity before processing your request.

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

We process your personal data based on legitimate interests, contractual necessity, legal obligations, or your consent. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

For significant changes, we may provide additional notice such as email notification or a prominent notice on our website. Your continued use of our services after the effective date of the updated policy constitutes acceptance of the changes.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to resolving complaints about our collection or use of your personal information. We will investigate and attempt to resolve any complaints or disputes within 30 days of receipt.